Last Updated: November 2025
Thank you for visiting El Monte Getaway (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or interact with us online.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide
- Name
- Email address
- Phone number
- Billing address
- Payment information (processed securely through third-party payment processors)
- Reservation details
- Messages or inquiries submitted through contact forms or chat features
b. Automatically Collected Information
When you visit our site, we automatically collect certain data such as:
- IP address
- Browser type and version
- Device type
- Pages viewed and time spent on site
- Cookies and tracking technologies
c. Third-Party Information
If you book through external platforms (Airbnb, Booking.com, Expedia, etc.), they may send us reservation details such as:
- Guest name
- Stay dates
- Number of guests
- Payment confirmation
- Guest messages
2. How We Use Your Information
We use the information collected to:
- Process and manage reservations
- Communicate with you regarding your booking
- Respond to inquiries and customer service requests
- Improve our website, marketing, and customer experience
- Send promotional emails, offers, or updates (you may opt out anytime)
- Maintain the safety and security of our site
- Comply with legal requirements
3. Sharing Your Information
We do not sell your personal information.
We may share your information with:
a. Service Providers
- Payment processors (e.g., Stripe, PayPal, Square)
- Booking platforms (e.g., Airbnb, Booking.com)
- Website analytics tools (e.g., Google Analytics)
- Email marketing platforms (e.g., Mailchimp, Klaviyo)
These third parties use your information only to perform services on our behalf.
b. Legal Requirements
We may disclose information if required to:
- Comply with applicable laws
- Respond to lawful requests or legal processes
- Protect our rights, property, or safety
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality
- Personalize your experience
- Track analytics and website performance
You may disable cookies in your browser settings, but some site features may not function properly.
5. Data Security
We implement reasonable technical and administrative safeguards to protect your information from unauthorized access, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure.
6. Your Privacy Rights
Depending on your location, you may have certain rights, including:
- Accessing the personal information we hold
- Requesting correction or deletion
- Opting out of marketing communications
- Withdrawing consent
To exercise these rights, contact us at: info@elmontegetaway.com
7. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from minors.
8. Links to Third-Party Websites
Our website may contain links to other websites. Once you leave our site, we are not responsible for their privacy practices or content.
9. Updates to This Privacy Policy
We may update this policy from time to time. The “Last Updated” date will reflect changes. Continued use of the website means you accept the revised policy.